Our Competence: 360° principle of added value

Our work is extensive. For our partners, for our customers and for our own interdisciplinary progress. It is only if every aspect interconnects smoothly and complements each other that the consumer can be satisfied – and the path can be clear for progress and innovation.

Product Competence

We develop our products with a great deal of sensitivity. After all, it is all about the eyes of our customers. We ensure that the highest quality of our products is regularly verified by external, independent laboratories.

Sales Competence

We make use of all sales channels that enable us to reach potential customers – and to convince them of our competence. From consultation-intensive specialists to quick self-service in the supermarket and individual online purchases – in each area, we provide the products that best meet the needs of the relevant target group.

Logistics Competence

We build partnerships that create success. We therefore work together with one of the most experienced full-service logistics services providers – eCom Logistik GmbH & Co, KG. Our sales outlets can therefore be served and supervised by about 800 sales representatives. And when it comes to replenishment – no problem: EDI connections ensure that repeat orders are handled quickly and smoothly.

Consulting Competence

We want to provide more than just great products. We therefore provide our customers with comprehensive advice by telephone and online – which means our focus is directly on the customer. We are always available to respond to simple or complex questions from trading partners.

And That Means…

…with our unique 360° principle of added value, we maintain direct dialogue with our customers and, through this, we can continually optimise our product range. The know-how that we draw from our networking with various areas of business also ensures that our work processes can then be developed further – from development to logistics and IT. This flexibility and desire for innovation distinguishes us as a progressive, dynamic company and is the foundation of our constant market leadership.